Careers

Thank you for the interest you have shown in our vacancies at our Head Office, based in Cannock, Staffordshire and at our Essington Hub, based in Wolverhampton. 

We’re now the UK’s largest independent delivery network, and it is a fantastic time to join our business as we see year on year growth and expansion. Don’t miss the opportunity to join a forward thinking business that’s going places. 

All our vacancies are permanent therefore the stability of the role is guaranteed. You will also be entitled to a number of benefits including joining the pension scheme, participating in our employee of the month recognition scheme and monthly staff forum meetings. For those who work hard, show commitment and dedication there are plenty of chances for progression within the Company as well as a lot of exciting training and development opportunities. 

Please note, each APC depot is an independent, privately-owned business, which manages its own recruitment process. If you are looking for employment at a depot, please use the depot finder to contact your local business. 

All the positions we have available are listed below:

Job Title

Maintenance Technician

Our well established Maintenance Team is looking to recruit a Maintenance Technician to work alongside the Maintenance team with specific responsibilities for planned, preventative and reactive maintenance on all buildings, plant equipment, sortation equipment and conveyors.

The role holder will need to work both day and night operations to support the maintenance on site.

Main duties will include, conducting regular maintenance on the conveyor system along with repair as needed, involvement in improvements and/or modifications to the system as necessary along with project work, carrying out electrical/mechanical repair work, installation or fault finding of new equipment and circuits, ensuring health & safety policies and procedures are maintained and complied with ensuring all work carried out is in a safe and proper manner, providing first line breakdown/defect repairs or support, there will be an element of on call on a rota basis, any other duties as required.

The successful candidate will be 17th edition qualified, City and Guild to Level 3 Mechanical or Electrical, NVQ qualification in electrical principles or mechanical engineering to Level 3, have a good understanding of PLC Systems and pneumatic principles, high level of attention to details, a proactive flexible approach, good organisational skills, a team player with the initiative to work on their won.

If you would like to apply for this vacancy, please send a current C.V. and covering letter, which should include salary expectations to:

recruitment@apc-overnight.com

Closing date for applications is Friday 29th September 2017

See job description

Summary:            To work with the maintenance team with specific responsibilities for planned, preventative and reactive maintenance on all buildings, plant equipment, Sortation Equipment, conveyors.

Responsible to:   Maintenance Manager

Main Responsibilities:

The main duties that will be required of you within this position are:

  • To conduct regular reactive and preventative maintenance on the conveyor systems
  • To maintain and repair the conveyor systems 
  • To carry out any improvements/modifications deemed necessary to the conveyor system
  • To carry out any electrical/mechanical repair work, installation or fault finding of new equipment and circuits
  • To ensure that the company’s health & safety policy and procedures are maintained
  • To observe and comply with company health and safety policies and procedures and ensure that work is carried out in a safe and proper manner at all times
  • To provide first line breakdown/defect repairs or support to the night operation in the event of a mechanical breakdown (you will be on call on a rotating rota basis)
  • Work to Resolve Breakdowns with the Assistant Maintenance Manager
  • Any other general maintenance duties as the position requires
  • Involved in site improvements, Sortation system Modifications, project work.

 

Skills/Knowledge and Experience:

  • 17th Edition qualified
  • City and Guilds to Level 3 mechanical or Electrical. NVQ qualification in electrical principles or mechanical engineering to level 3 or both
  • A good understanding of PLC Systems and pneumatic principles
  • Flexibility to cover Days or Nights when required
  • High level of attention to detail
  • A proactive approach
  • Good organisational skills
  • A team player
  • Ability to work on own initiative
  • A forklift truck and access platform licence would be desirable, but not essential

Other Information:

As this role develops you may be required to develop your skills further. We are an equal opportunities employer.

Job Title

Network Services Coordinator

Our well established Network Services team is recruiting for a Network Service Coordinator!

This diverse role focuses on ensuring we are providing excellent service to our depots and customers. Working in a dynamic and fast paced office environment, activity ranges from liaison with both our depots and customers through to data entry and spreadsheet management.  

To be successful in this position you will have a professional telephone manner, good problem solving skills along with excellent organisation skills and attention to detail.

Experience within the parcels industry and or a customer services background would be advantageous but is not essential for the role, as full training will be given.

Hours of work will be 37.5 per week on a rota basis of shifts: 08.00-16.00, 09.00-17.00 and 11.00-19.00. Saturday morning cover will also be a requirement of the role, again on a rota basis.

For further details please see the job description. 

If you would like to apply for this vacancy, please send a current C.V. and covering letter, which should include salary expectations to:

recruitment@apc-overnight.com

Closing date for applications is Friday 15th September 2017

APC Overnight is an Equal Opportunities Employer.

No recruitment agencies.

See job description

Job Summary:           The main objective is to assist with the day-to-day duties required in the Network Services department.

Responsible to:         Network Service Manager/Supervisor

Performance Standards:

You will be expected to complete your duties in a professional manner and to a high level.

Skills/requirements:

  • Professional telephone manner
  • Experience of word and Excel
  • Good organisational skills
  • Problem solving abilities
  • Attention to detail. 

Main duties:

The main areas of responsibility and expectations for this role are as detailed below:

  • Compilation and distribution of spreadsheets
  • Deal with telephone calls and assist customers with queries
  • Transfer calls to appropriate staff/departments
  • Data entry
  • Develop a working relationship with depots by handling questions and concerns with speed and professionalism
  • Follow up customer enquiries that are not immediately resolved
  • Recognise and advise the Network Services Supervisor of trends in customer calls
  • Prepare memos/emails to be sent out to the network
  • Check incoming data files have been received from depots
  • Collate and monitor service report spreadsheets
  • Other general network service duties as the position requires. 

This list is not exhaustive and you may be required to perform additional duties.

Hours of work:             37.5 hours per week – Saturday mornings also required on a rota basis

Other Information:

Flexibility will be required to cover holidays and sickness, absence etc.

As this role develops you may be required to develop your skills further

APC Overnight is an Equal Opportunities Employer

Job Title

IT Service Desk Technician

We are currently recruiting for an IT Service Desk Technician.

This position provides business focused applications support and technician support to the APC Network. This role mainly is a 1st and 2nd line support role however it can occasionally involves 3rd line support. The successful candidate will work in a team of 5 working shift patterns to cover 24 hours a day, 5 and a half days a week. (Please note this does include rota support on Saturdays).

For further details please see a copy of the job description below.

You can apply for the above role by sending in your CV and covering letter, detailing any remuneration expectations to: recruitment@apc-overnight.com

Closing date for applications is Friday 15th September 2017

This is a perfect opportunity for the right candidate wanting to develop their career and skill sets with the APC.

See job description

Responsible to:         IT Service Desk Coordinator

Performance Standards:

  • APC prides itself on quality and outstanding levels of customer service. You will be expected to complete your duties in a professional manner and to a high level. The successful candidate will be expected to be flexible and at times provide cover for sickness at short notice due to the responsibilities of the role
  • The Service Desk Technician role is split into two parts,
  • Depot support; main duties include application support and guidance on APC developed applications through the use of telephone and remote tools
  • Hub support main duties; include Laptops/Desktop builds, Infrastructure and application support.

Skills/requirements:

  • Previous experiences in providing high quality technical support
  • Excellent analytical and problem solving skills
  • Excellent customer service skills
  • Previous experience working within a service desk providing 1st and 2nd line support
  • Previous experience supporting business application
  • Good understanding of the following
  • PC/Laptops/networking hardware
  • Core office applications
  • Active Directory Management, Exchange Management
  • Asset/Inventory management
  • Ensure all requests are ticketed
  • Respond to support requests in agreed SLA or as agreed with customer
  • Educated to minimum BTEC National Diploma for IT Practitioners (or equivalent)
  • Understanding of ITIL principles
  • An ability to prioritise and execute tasks in a high-pressure environment.
  • Excellent communication and interpersonal skills with a “Can do” attitude
  • Ability to work alone using your own initiative and as part of a team, on projects of varying requirements.

Advantageous requirements

  • Previous shift work experience spanning 24 hours
  • Experience within Logistics/Transport Industry
  • Recognised ITIL qualification
  • Knowledge of IT terminology and systems
  • Knowledge of supporting mobile devices

Main duties:

  • Provide near round the clock availability on the Service Desk (on shift rota as per the following patterns: 06.00-14.00, 09.00-17.00, 14.00-22.00, 22.00-06.00 and Saturday is currently covered remotely from home between 06:00-12:00 and is currently being reviewed)
  • Log all inbound calls on the Service Desk
  • Manage all tickets, ensuring regular updates through to completion this should include logging, investigation, diagnosis, resolution and escalation where required
  • Develop comprehensive support procedures to be included in the document management system to aid in swift resolution of inbound calls
  • Maintain an up to date record of assets, software and configuration
  • Develop a working relationship with all members of the IT Department to ensure expedited problem management and resolution
  • Management of user accounts and access rights
  • Liaise with third party suppliers to raise and resolve faults
  • Participate in projects to improve, processes, systems,
  • Any other duties that the position may require.

Other Information:

APC operates through a full 24 hour day with major warehouse activity at the Hub overnight. Office activities throughout the day and depots are operational throughoutt the 24 hour day.

Major I.T activities take place during the day, therefore it is essential to maintain cover.

External service providers are used for the mobile handheld solution and for a large part of the APC Infrastructure. Both provide a managed Service Desk to the business.

APC Overnight is an Equal Opportunities Employer

Job Title

We are looking for talented people to join our Sales and Business Development team

We have various vacancies within our Network for enthusiastic, hard-working and results driven sales people.

If you have sales experience and a proven track record (in particular within the carrier industry) then please send over your CV and a covering letter including the type of role that you are looking for to:

The Human Resources Department, The Alternative Parcels Company Ltd, National Sortation Centre, Blakeney Way, Kingswood Lakeside, Cannock, Staffordshire, WS11 8LD

Alternatively you can email to sales.recruitment@apc-overnight.com

APC Overnight is an Equal Opportunities Employer.

No recruitment agencies.

Delivering for your business

Call us on 0800 37 37 37
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