Careers

Job Title: IT Support Analyst

Location: APC Overnight is a nationwide parcel delivery company with depots throughout the UK and three sortation centres located in Cannock, Wolverhampton and Scotland.

Job Summary: This is a diverse, customer facing role providing both onsite and remote support to our network of 100+ depots, staff at the head office and our shipping customers. You will be working primarily within a ticket-based environment supporting a wide range of business applications.  You will play a key role in incident management, procurement and deployment of hardware/software and owning the delivery of mini projects.

This role will work within a team of 5 Support Analysts working a shift pattern from Mon-Fri 6AM - 2PM / 2PM – 10PM, Saturday from 6AM – Noon. You will only be required to work 1 Saturday every 5 weeks.

Responsible to: IT Support Team Lead

Performance Standards:

You will be expected to complete your duties in a professional manner and to a high standard. The successful candidate is expected to be polite and professional in approach and appearance. You must be confident working independently and have good communication skills. At times you will need to be able to work to tight deadlines and prioritise your own workload accordingly.  The successful candidate will be expected to be flexible and willing to put in the required hours to cover sickness, holiday and absences as required.

Skills/requirements:

Strong analytical and troubleshooting skills and the ability to pinpoint the root cause of problems across a diverse range of hardware and software technologies.
Experience with Active Directory, Microsoft Office 365, Exchange Online and on premises environments.
Demonstratable experience of working with Windows Server networks with a sound understanding of networking principles such as LAN’s, WAN’s, DHCP and DNS.
A good understanding of GDPR, cyber security and best practices.
An ability to prioritise and execute tasks in a high-pressure environment.
Excellent communication and interpersonal skills with a “Can do” attitude
Excellent customer service skills
Ability to work alone using your own initiative and as part of a team, on projects of varying requirements
Ability to pick up new technology independently by reading and understanding written material.

Advantageous requirements

• Exposure to the logistics business sector.
• Barcoding Systems (Handheld & Fixed)
• Recognised ITIL qualification
• Any programming experience and familiarity with JSON and web API’s

Main duties:

The main areas of responsibility and expectations for this role are as detailed below:

• Work as part of the IT Support team on a shift-based rota to provide 24 x 5.5 coverage including participation in an out of hours
• Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds.
• Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution.
• Working collaboratively with internal and external teams to support all departmental project initiatives.
• Contributing written material, processes and procedures to the to the internal knowledge base.
• Managing the lifecycle of all hardware and software assets
• Assist APC’s shipping customers with IT integration queries
• General IT administration duties – file, folder, print and user maintenance
• Maintaining the hardware and software estate ensuring devices are kept up to date.
• Any other duties that the position may require
• Effective communication to all levels - written and verbal

As a member of the IT Support Team, the following would be expected:

• Demonstrate a high level of professionalism when dealing with APC senior management, customers, and suppliers.
• Excellent problem-solving skills. Willingness to learn, explore new ideas and innovate.
• Excellent attention to detail, A proactive, flexible and adaptable approach.
• Be confident and capable of participating in multiple active projects in parallel.
• Any other relevant duties as the position requires.

Job Title:                   Administrator – Quality, Health Safety & Environmental   

Location:                    APC Overnight is UK’s largest independent delivery network with over 100 depots.  We pride ourselves on quality and outstanding levels of customer service.

Job Summary:           The main objective is to assist with admin and the day to day duties required within the QHS&E team.

Responsible to:         QHS&E Manager

Performance Standards:

You will be expected to complete your duties in a professional manner and to a high level.

Skills/requirements:

• Professional telephone manner
• Experience of word and Excel
• Good organisational skills
• Problem solving abilities
• Attention to detail

Main duties:

The main areas of responsibility and expectations for this role are as detailed below:

• Dealing with incoming calls, screen, respond and take action as appropriate
• Data inputting and filing  
• Maintaining the Dangerous Goods Log
• Develop a working relationship with depots by handling questions and concerns with speed and professionalism
• Monitor and advise the QHS&E Manager of trends from safety walks and accident information
• Daily monitoring of ISO standards and CAPA reports and analysis of data when requested
• Preparation and distribution of daily reports and PO
• Maintenance and control of the day incident filing systems
• Liaise with external contractors

Working cross functionally with different departments  

This list is not exhaustive, and you may be required to perform additional duties

Performance: You will be expected to complete your duties in a professional manner and to a high standard.

Responsible to: Depot Manager

Skills/requirements:

• Previous Sales experience 
• A passion for generating new business and a track record of hitting sales targets in the local area
• A logistics and parcel delivery background would be beneficial
• Must possess excellent communication and presentation skills
• Ability to build strong working relationships – internally and externally
• Commercial acumen
• IT literate
• Excel skills
• Numerate
• Enthusiastic

Main duties:

The main areas of responsibility and expectations for this role are as detailed below:

• Achieve monthly and yearly targets set out by the business
• Conduct new business meetings
• Achieve monthly new business target
• Achieve cumulative new business target
• Only focus is on overnight parcel deliveries
• Generate fresh new business leads, and add to the CRM database
• All new business must be in line with Depot rules, and APC Conditions of Carriage and Product and Packaging guides.
• Management of existing Customers as directed by the Depot Manager & Depot Sales Manager
• Produce weekly and monthly Sales reports
• Follow up on inbound leads within 24 hours, ensure everyone are kept in the loop and results recorded
• Build strong relationships with the depot team and The APC and wider APC network
• Keep abreast of competitor activities and report on market changes.
• Complete sales administration in a timely, organised and professional manner.

Other duties or projects may arise outside of the above from time to time, as and when directed by The APC and Depot Management

Laptop and mobile phone will be provided

To apply please send you CV and covering letter to recruitment@apc-overnight.com

No recruitment agencies