Careers

Job Title: Lost Property Office Assistant

Location: APC Overnight is a nation-wide parcel delivery specialist with depots throughout the UK. We pride ourselves on quality and outstanding levels of customer service.

Job Summary: The main objective is to assist in the identification of freight and the day to day duties required within the Day Operations team.

Responsible to: Lost Property Supervisor

Performance Standards: You will be expected to complete your duties in a professional manner and to a high level.

Skills/requirements:

• Professional telephone manner
• Basic experience of Microsoft Word and Excel
• Good organisational skills
• Problem solving abilities
• Attention to detail
• Security conscious

Main duties:

The main areas of responsibility and expectations for this role are as detailed below:

• Sorting the unidentified (UID) freight, repackaging and forwarding on when necessary
• Investigating unlabeled freight and labelling matched goods
• Liaising with depots and customers regarding UID goods
• Dealing with incoming calls
• Data inputting
• Develop a working relationship with depots by handling questions and concerns with speed and professionalism
• Follow up customer enquires that are not immediately resolved
• Recognise and advise the Lost Property Manager of trends in customer calls
• Assist the Lost Property Supervisor with arranging same day collection and deliveries when necessary
• Processing and updating manifests, spreadsheets and APC website
• Other general Operational (day) duties as the position requires
• A strict adherence to the UID rules in place
• Provide a comprehensive support function to the Lost Property Supervisor

This list is not exhaustive and you may be required to perform additional duties.

Hours of work:             37.5 hours per week

Other Information:

• Flexibility will be required to cover holidays, sickness and absence 
• As this role develops you may be required to develop your skills further
• APC Overnight is an Equal Opportunities Employer

Skills/Knowledge and Experience:

• Excellent communication skills
• Excellent organisational and planning skills, the ability to prioritise workloads, and work accurately at a fast pace with strong attention to detail.
• Excellent standards of integrity, initiative, and professionalism.
• Ability to analyse complex employment relation problems and recommend solutions
• Good knowledge of UK employment law
• CIPD Level 3 or equivalent qualification
• Good IT knowledge and skills

Main Responsibilities:

• Provide a high level of guidance and support to managers on employment relations matters such as disciplinary, grievance, capability, welfare, and absence management issues.
• Provide a high level of service in the management of all employee relations matters in line with the Company’s policies and procedures:
• Effective and proactive management of disciplinary matters from investigation through to appeal, ensuring matters are resolved in a fair and timely manner with trends highlighted for further action.
• Effective and proactive management of grievance matters from investigation through to appeal, ensuring follow up actions are implemented as appropriate
• Effective and proactive management of the Company’s absence management procedures, ensuring systematic monitoring of all employee absence rates, and implementation of remedial action as appropriate.
• Effective and pro-active management of long-term term sickness from regular conduct of Health Review Meetings, to conduct of Capability Meetings and Appeals process.
• Effective and proactive management and monitoring of company health and wellbeing support interventions, including welfare meetings, occupational health assessments, counselling and further support pathways in accordance with the employee’s circumstances.
• Effective and proactive management of the night worker health assessment and Forklift Truck (FLT) driver health assessment processes.
• Effective management of the performance capability process in conjunction with night operations’ line management.
• Ensuring that accurate administration records are maintained.
• Manage the process and administration of all statutory leave (i.e. maternity, paternity, shared leave, parental leave and adoption leave) and flexible working requests.
• Prepares weekly, monthly and annual reports on absence rates and all other employee relations activity, trends, and analysis.
• Conduct weekly audits on all employee relations activity to ensure administrative records are accurate and adherence to company procedures.
• Provide a proactive and flexible HR service to our staff while championing best practice.
• Ongoing training, development and supervision of one HR Assistant.

Other duties

• Complete special projects as required.
• Provide general HR support to the HR Manager.
• Any other duties that the position may require.

As this role develops you may be required to develop your skills further.

APC is an equal opportunities employer.

Does this sound like a great opportunity for you? Send in your CV and covering letter stating your salary expectations to: recruitment@apc-overnight.com

Key Responsibilities

The key purpose of the role is as follows:

Review the daily plan in order to schedule the correct number of vehicles for delivery of parcels/packages with particular attention to;

relevant timeframes;
post-code groupings;
vehicle weight restrictions;

To ensure sufficient driver staffing levels are available and organise run cover where required;
Liaise with customers over any discrepancies on requested delivery timeframes or associated post codes;
Conduct regular reviews of contractor costs and raise any discrepancies against actual usage with the relevant agency;
Plan and track the delivery of final products according to customer requirements;

Keep logs and records of stock, consignments, executed orders etc.
Prepare accurate weekly reports for manager.
Continually monitor, track driver performance in terms of compliance to delivery windows.

Qualifications, Skills, Experience & Knowledge:

Essential:

Basic understanding of planning and organisation;
A well-developed attention to detail;

Ability to work with little supervision and track multiple processes;
Working knowledge of logistics software
Outstanding organisational and coordination abilities;
Excellent communication and interpersonal skills.

Desirable:

Knowledge of the distribution or logistics sector;
Experience in a customer service role;
Knowledge of relevant laws and regulations;
Post code awareness.

Are you what we are looking for? Apply today by emailing Iain (Depot Manager) your CV at d175recruitment@apc-overnight.com – we have immediate starts available.

Job Title:                    QHS&E Advisor

The Company:           APC Overnight is the UKs largest next day delivery network, with more than 100 local depots covering all areas of the country.

Job Summary:           To ensure that the quality, health, safety and environmental programmes which include risk assessments, QHS&E audits, and inspections among others for the APC are in place, coordinated with line managers and executed as per plan. 

To ensure that technical assistance is provided to line managers, supervisors and staff in terms of provision of policies, systems and procedures and other QHS&E information in order to achieve all the QHS&E targets including incident/accident reduction. 

Responsible to:         QHS&E Manager

Skills/Knowledge and Experience:

• Strong focus on details
• Self-starter with the ability to “take the lead”
• Improvement-motivated
• Good interpersonal skills with the ability to manage the complexities of a multi-cultural environment
• Analytical
• Influencing and convincing skills
• Leadership skills
• Management skills
• Coaching and mentoring skills
• Public speaking/interpersonal skills
• Able to facilitate and manage behavioural change

Main Responsibilities:

• Coordinate and assist the line managers in the preparation and planning of their QHS&E improvement programmes
• Assist the line managers in the evaluation and identification of the work area that requires risk assessments.
• Conduct risk assessments on critical/high risk areas that need immediate attention and recommend action plan/control measures for implementation by the line managers.
• Regular review of the health & safety audit questionnaires. Find out whether questionnaires still apply to the area/workplace to be audited. Revise questionnaire and agree with managers.
• Conduct tool box talks with staff as necessary and as requested by line managers to discuss new H&S information or
• Perform safe work analysis/evaluation prioritising critical/high risk areas. Draft safe system of work based on the data sourced from the conduct of work evaluation.
• Review existing policies, systems and procedures. Develop new policies, systems and procedures as necessary.
• Conduct accident investigation as necessary or as required. Review methodology being utilised in the conduct of the investigation and modify weak points as applicable.
• Develop and deliver health & safety training programmes.
• Identify all health & safety related issues and recommend immediate action plan for the resolution of issues.        

Other Information:

Ongoing, on-the-job training will be provided for the successful candidates
IOSH Managing Safely training will be provided
After review of the job role HS&E qualifications will be provided

The APC is an Equal Opportunities Employer

Strictly no agencies

Job Title:                Administration Assistant – Transport Department (Nights)

Location:               The position is based at the National Sortation Centre, in the West Midlands.  APC Overnight is a nationwide parcel delivery network with over 100 locations throughout the UK.  We pride ourselves on quality and outstanding levels of customer service. 

Job Summary:       Providing administrative support to the Transport Department.

Responsible to:     Assistant Transport Manager

Main duties:

• Monitoring tracking systems
• Dealing with depots and trunk operators over the telephone relaying messages as required and dealing with queries
• Inputting into Excel
• Compile Transport reports
• Monitoring costs (inc. subcontractor usage, trailer repairs/services and maintenance costs to company vehicles etc)
• Trunking Matrix responsibilities
• Processing and logging of invoices/ purchase orders
• Recording/ monitoring of drivers hours (inc. overtime)
• Arranging and monitoring usage of agency drivers (both at the Hub and in Scotland)
• Completing daily drivers defect sheets and ensuring follow up action is completed
• Ordering of parts and processing delivery notes
• General administrative duties

This list is not exhaustive and you may be required to perform additional duties.

Skills, Knowledge and Experience:

• Intermediate Excel skills
• Good organisation skills
• Good communication/interpersonal skills
• Ability to prioritise workloads
• Good working knowledge of Microsoft Office Systems

Hours of Work:

40 hours per week, Monday to Friday (nights)

Other information:

As this role develops you may be required to develop your skills further.

The APC is an Equal Opportunities Employer.