APC Overnight delivers new services to SME customers
APC Overnight, the UK’s largest independent delivery network, has launched two new consumer convenience services: APC PinPoint and APC Called. These enhancements offer electronic solutions to help SME customers meet consumer expectations on parcel tracking and visibility.
APC PinPoint tracking map:
APC PinPoint allows customers to check on the delivery driver’s progress via an online proximity map. Customers can now view the driver’s latest stop location compared to their own delivery location and stop number, complementing the APC Expect pre alert that was introduced in 2017.
The service can be accessed via apc-overnight.com, and is available to all services that are out for delivery that day.
APC Called and eCards:
If the customer is not available when delivery is attempted, APC’s new eCard system allows the driver to send an email notification via eCard, alongside leaving a physical calling card.
The updated APC Called tool then allows the customer to either reschedule or collect their parcel online.
Jonathan Smith, Chief Executive of APC Overnight, said:
“As the UK’s largest independent delivery network, we’re committed to providing an excellent and bespoke service. This means utilising the best technology and continual investment.
“These two services recognise the importance of an efficient consumer experience to our SME customers. They will deliver improved parcel visibility, so that we can offer our customers an even more reliable service. We are also making it easier for consumers to reschedule their delivery, resulting in better satisfaction for our customers, which is always our ultimate goal.”
The services were first trialled in April 2018, and have had positive feedback from both customers and staff.