Over 35 years of logistics excellence

     

Chase Freight has been a long-standing and trusted logistics partner for businesses across Dorset for over 35 years. Established in 1988, the family-owned business specialises in supporting SME’s across the region with overnight parcel and pallet services, same day delivery and warehouse and storage solutions, connecting businesses with customers across the country and beyond.

Chase Freight is also a shareholder member of The APC - the UK’s largest independent parcel delivery network - and Pallet-Track. Known for its dependable service, strong customer relationships and people-first ethos, the business is recognised for maintaining high standards across both networks. Through The APC, it covers postcodes DT1–5, DT9–11, BH and SP6–8, while its Pallet-Track services span BH, DT11, SP5 and SP6.

Today, the business employs 64 people and continues to grow and scale. Its success is fuelled by long-standing customer relationships, a personalised approach to service and a leadership team that truly lives and breathes the values of the business.

Glenn Edwards, Director at Chase Freight said: “As a family-owned business, we understand the pressures, ambitions and personal investment that come with running an independent company, creating a natural connection with our customers, many of whom are family-run too. It's this personal and people-first approach that has helped us to evolve to what we are today, with many customers still choosing us time and time again.”

Shared values that build long-lasting relationships

Chase Freight is recognised for its hands-on, people-first approach and being a supporter and champion for SME’s across the region, upholding its values of compassion, empathy, integrity and trust. The team of 64 employees have a real sense of shared values with their customers, and that helps build strong, long-lasting relationships based on trust and understanding. Many team members have been with the depot for over a decade, providing customers with reliable and familiar points of contact.

This wealth of experience, combined with in-depth knowledge of the Dorset area and the nationwide reach of The APC network, enables the team to deliver tailored, responsive services to local SMEs based on their needs and requirements.

Robert Parkin, Owner of Robert’s Dorset, a customer of Chase Freight commended the team, saying:  “With Chase Freight, I can trust them to represent our business and provide a reliable service. The team is fantastic at communicating with us, and our customers are always quick to find solutions and are in regular communication with us if there is an issue, which is very rare! It was the best thing we ever did for our business to partner with Chase Freight, and our reviews are a testament to the great service they provide not only to us, but to our customers too.”

Glenn added: “We are incredibly proud to be able to partner with and support local SME businesses around Dorset. The nature of our business allows us to provide a flexible service that we can tailor to suit the different needs of our customers. It is hugely important to us that we continue to build strong relationships with all of our customers, and that they trust us to represent their business to provide an unbeatable service.”

The secrets to success

Chase Freight has continued to invest in its operations and customer relationships, driving steady year-on-year growth. This success has been fuelled by both new and long-standing customers in the manufacturing and food and drink industries, who value the company’s local presence, personalised approach and comprehensive one-stop-shop delivery solutions.

Underlying this growth is Chase Freight’s focus on reliability, flexibility and open communication. By taking the time to truly understand each customer’s individual needs and challenges, the team is able to build trusted relationships and deliver a seamless, dependable service. This commitment to a people-first approach, grounded in transparency and mutual respect, continues to shape how the business operates and how it supports its customers every day.

Glenn added: “We pride ourselves on our quality of service and being a reliable delivery partner, acting with compassion, trust and integrity, but above all that, just being human. People believe people and customers want to work with someone genuine, who cares about helping them solve problems rather than just hitting a sales target.”

Looking ahead

Chase Freight remains focused on providing a reliable, tailored and personalised service, investing in its people, strengthening long-standing relationships and evolving its services to meet the changing needs of local businesses.

Glenn concluded: “As we look to the future, our priority is to keep doing what we do best: delivering a personal, reliable service that our customers can count on. We’ll continue to invest in our people, listen to our customers and adapt to their needs, ensuring we remain the trusted delivery partner they can grow with.”

Find out more about Chase Freight here: https://chasefreight.co.uk/ and The APC here: https://apc-overnight.com/

For media enquiries please email apc-team@schonandco.com.