Frequently Asked Questions
APC Overnight: Frequently Asked Questions for Receiving Parcels
I've received a card telling me I've missed a delivery, what do I do now?
Follow the instructions on the ‘sorry we missed you’ card/email notification and use the APC Choice Tool or click here to contact your local depot to re-arrange delivery or to collect your parcel. Please get in touch as soon as possible; parcels may be returned to the sender in three working days if you do not contact us.
Can I collect my parcel myself?
If you have received a ‘sorry we missed you’ card and you prefer to collect an item, please call your local depot to verify that the item has arrived back there before going to collect it. Please also check opening times when you contact the depot.
You will need to bring the card we left and proof of your identity as well as confirmation of your address.
Can my parcel be left safe without a receipt name/signature if I ask it to be?
Items may only be redirected or left in a safe place with permission from the sender. For security and contractual reasons we cannot accept these instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address or left in a safe place, please contact the sender who can in turn give us the authority to do this.
How can I track my parcel?
Please use the ‘Track Your Parcel’ form.
When will my parcel be delivered?
For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some locations). When an item is booked with APC Overnight, the sender will specify delivery from our range of services. This is normally for delivery by 10:30am and 12 noon on the next working day (Monday to Saturday). Delivery will be attempted from 8am.
A Saturday service is available to most areas, which is again arranged by the sender of the goods.
Rebooked deliveries will be attempted on the same service as that originally chosen by the sender and for this reason, we do not offer the option to choose a timed or Saturday service when rebooking a delivery. Upgrades (to a timed or Saturday service) would need to be arranged by the sender of the parcel.
Where can I find your terms and conditions?
Our terms and conditions of carriage are here. Note, these Terms and Conditions are in place with the shipper of the goods.
Where can I find your privacy policy?
Our privacy policy is here.
I have received a text/ email that I think is phishing, what should I do?
‘Phishing’ is a term used to describe the fraudulent practice of sending email or texts to individuals seeking to obtain personal details and/or money. APC Overnight will NEVER ask for credit card details or payment for your parcel. If you receive a call or email from APC Overnight that you are suspicious about, please forward the email to phishing@apc-overnight.com. Support is also available via Action Fraud who report activity to the police.
Will I get an eta message?
If your supplier has provided us with your contact details and requested that we provide you with an eta, once we have routed your delivery, we will advise of an eta either by an e-mail or an SMS message
Do your drivers attempt delivery to my neighbours?
Dependant on the APC service that your supplier has chosen, we may attempt delivery to your neighbour. If this does occur, the delivery driver will post a calling card at your address advising of where the goods have been delivered.
